Migration | Edenred

Czech Republic

Edenred Card

Cards are changing, great service remains

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Why change what works well and what you are used to? Because you get used to it quickly. We created the Edenred Card the way you wanted it. I am very pleased that we can now offer you and your employees the most modern benefit card on the Czech market, which combines the benefits of the separate Ticket Restaurant and Edenred Benefits cards into one smart card. There is power in simplicity. I believe that the Edenred Card will simplify your work and allow employees to make even better use of their benefits.

Nicholas Eich
CEO of Edenred CZ

The Edenred Card is gradually replacing the separate Ticket Restaurant and Edenred Benefits cards

All existing clients who order and recharge their Ticket Restaurant and/or Edenred Benefits cards can look forward to the Edenred Card sooner or later.

All existing Ticket Restaurant and Edenred Benefits cards are valid until the expiration date. They will then be automatically exchanged for a new Edenred Card.

How to switch to Edenred Card

Information email

We will inform you by e-mail that you can start ordering the Edenred Card for your employees.

Ordering and recharging cards

Ordering and recharging cards does not change after the transition to the Edenred Card. It is the same as for Ticket Restaurant or Edenred Benefits cards. If you order and top up your cards via the Edenred online portal, you will now have "only" the Edenred Card available in the card menu.

Gradual replacement of all cards

We will issue the Edenred Card both to your new employees and gradually to all others whose Ticket Restaurant and Edenred Benefits cards are about to expire or have been lost.

You can continue the services
you are used to with the Edenred Card

Use an online account on the Edenred portal to find out your PIN or block your card

Pay from a meal voucher for more than 26,500 restaurants and groceries and leisure benefit wallets in more than 6,200 establishments

Use the TicketCard by Edenred mobile application to find out the balance, check transactions and search for our partner facilities around

Pay by mobile via Google Pay and Apple Pay

Frequently asked questions about switching to the Edenred Card...

What makes the Edenred Card more advantageous than the original Ticket Restaurant and Edenred Benefits cards?

  • Edenred Card is the most modern type of employee benefits, which allows you to use up to 2 wallets within one card - meal voucher and / or leisure wallet.
  • If you are currently using only one of these benefits (meal vouchers or leisure benefits), with the Edenred Card you can reward employees with a new benefit at any time without additional costs for additional cards. All you have to do is recharge your second wallet.
  • If you are already contributing to employees for meals and leisure activities, thanks to the combination of benefits into one card, you will save the costs of issuing new and issuing expired cards. Instead of 2 Ticket Restaurant and Edenred Benefits fees, you only pay 1 of the Edenred Card. In addition, employees will appreciate the simplicity and greater comfort of payment.

Do we have to modify or sign a new contract when switching to the Edenred Card?

There is no need to sign a new contract when changing from Ticket Restaurant Card and / or Edenred Benefits Card. The original contracts, price list and conditions that we have concluded with each other for Ticket Restaurant and Edenred Benefits cards are still valid for ordering a new Edenred Card and recharging the relevant wallet.

Do we have to modify the contract if we decide to use a second wallet and provide employees with a new benefit?

Even in this case, there is no need to modify or sign a new contract for a new product. The decision to reward an employee with a new benefit is entirely up to you and you do not have to inform us about it in any way. The second wallet will be subject to the same conditions as the one you already use. All you have to do is recharge it.

When will I be able to start ordering the Edenred Card for my employees?

The transfer takes place gradually, we will inform you about everything in time by email.

Can I start ordering the Edenred Card before informing me of the transfer?

Yes, if you are interested in the Edenred Card, contact your Edenred sales representative or write to us via the contact form.

Does the transition to Edenred Card change the way you order and recharge?

No, you can order and recharge cards as you are used to. If you order via the Edenred online portal, after logging in to your account, you will find "only" the Edenred Card in the card menu after switching.

Is it possible that for some time some employees will still have the "old" Ticket Restaurant Card / Edenred Benefits Card and others will already have the Edenred Card? Nevermind?

Yes, it doesn't matter. In case you do not want to exchange the cards once for all employees, some will have a Ticket Restaurant / Edenred Benefits, new employees or those who have lost the card will already have an Edenred Card. The cards will be replaced gradually according to their expiration and until then they will be fully functional.

Can I exchange all cards for my employees at once?

Yes, it is of course possible to exchange all cards from the original Ticket Restaurant for Edenred Benefits. If you are interested in a complete replacement, please contact your Edenred sales representative or write to us via the contact form.

How should I proceed when ordering / recharging catering cards?

In the order, select "Ticket Restaurant® on the Edenred Card" - this option is also used to recharge existing Ticket Restaurant cards.

How should I proceed when ordering / recharging leisure benefits cards?

In the order, select "Edenred Benefits on the Edenred Card" - this option is also used to recharge existing Edenred Benefits cards.

How will it be with invoicing?

Until all employees have a new Edenred Card, we will always send you 2 invoices after ordering and recharging - one for the Ticket Restaurant / Edenred Benefits cards and the other for the Edenred Card.

Can I stay with existing cards?

Existing cards are fully functional until they expire and do not need to be changed immediately. However, when they expire, they will be replaced by new Edenred Cards. We will no longer issue separate Ticket Restaurant and Edenred Benefits cards.

Didn't find the answer to your question?

Do not hesitate to contact your Edenred sales representative or write to us via the contact form.