Digitální produkty

Czech Republic

Edenred and Apple Pay

Pay for lunch and benefits using your phone

Apple pay

You can use an iPhone, Apple Watch, iPad or Mac for payment. You do not have to install any special apps, simply add Ticket Restaurant Card or Edenred Benefits Card to the Apple Wallet and they are immediately ready to be used.

How to add a card?

iPhone

Open the Wallet app and tap the “+” button.

Apple Watch

Open the Apple Watch app on your iPhone, select Watch & Apple Pay and then tap on “Add a credit or debit card”.

iPad

Open Settings, select Wallet & Apple Pay and then tap “Add a credit or debit card”.

Macbook Pro

Open System preferences, select Wallet & Apple Pay and then tap on “Add card”.

How to pay with Apple Pay?

If you have an iPhone with Face ID, press the side button twice, look at the screen and place your phone over the terminal.

If you have Touch ID, hold your phone close to the terminal with your finger on the Touch ID.

To pay with your Apple Watch, press the side button twice and place the watch over the terminal.

You often ask about...

What is Apple Pay?

Apple Pay allows you to use your iPhone, your Apple Watch or your iPad as a payment instrument to pay your lunch or free-time activies according the same rules as your Ticket Restaurant Card or Edenred Benefits Card.

What are the compatible devices for paying lunch or recreational benefits with Apple Pay?

Edenred payments can be done with iPhone and Apple Watch. Apple Pay is available on following devices: iPhone Xs & Xs Plus, Xr, iPhone X, iPhone 8 & 8 Plus, iPhone 7 & 7 Plus, iPhone 6s & 6s Plus, iPhone 6 & 6 Plus, iPhone SE, iPad Pro, iPad Air 2, iPad mini 3 & iPad mini 4, Apple Watch, MacBook Pro with Touch ID.

How to utilize Apple Pay and does it cost something?

Apple Pay is available free of charge and without subscription for all the users of the Ticket Restaurant Card or Edenred Benefits Card.. To use it, you need to be equipped with a compatible device and to have registered your card on the “Wallet” app of your iPhone, in the settings of your iPad or on the “Watch” app of your Apple Watch (see compatible devices in the previous question).

Which Edenred cards can be added and used with Apple Pay?

You can add and use Edenred Benefits Card and Ticket Restaurant Card with Apple Pay.

I already have another payment card registered in Apple Pay, can I still add my Edenred Benefits Card or Ticket Restaurant?

Yes, you can have several payment cards in Apple Pay. You have the opportunity to define one card by default. You can also choose another card before transaction, if you have multiple cards registered to Apple Pay.

Where can I use Apple Pay?

The network is the same as for the Edenred Benefits Card and Ticket Restaurant. You can use Apple Pay at all the locations belonging to Edenred merchant network, which are equipped with a contactless terminal reader (NFC).

Addition to Edenred’s card, can I add other cards to Apple Pay?

Yes, Wallet application can have 8 different cards. Additionally, Edenred Benefits Card or Ticket Restaurant can be added to four different devices e.g. two iPhones and two Apple Watches if card owner has that many devices.

What are Apple Pay and contactless payment limits?

Payments limits are same as with Edenred Benefits Card and Ticket Restaurant. For Ticket Restaurant is the limit 500 CZK/day. For Edenred Benefit is limit 20 000 CZK/year in category Holiday.

How can I register my card in Apple Pay with my iPhone?

Open the “Wallet” app, click “Add a card” then choose “Next” and enter manually the 16 numbers of your card, your name, the expiry date (month/year) of the card and the cryptogram (3 number safety code) shown on the back of the card. Read and validate the Terms & Conditions. After this step, you have the choice to receive a verification code by email to the address provided at edenred.cz service or by calling to customer service.

How can I register Edenred Benefits Card or Ticket Restaurant in Apple Pay with my Apple Watch?

Once your card is registered on the Wallet app of your iPhone, have your Apple Watch ready and unlock it. Then open the “Watch” app on your Apple Watch and select “Wallet and Apple Pay”.

Click on display “Add” next to the Edenred Benefits Card or Ticket Restaurant. Enter the cryptogram (3 number safety code) shown on the back of the card and click on “Next”. Read and validate the Terms and Conditions.

After this step, you have the choice to receive an email at the address of your MujEdenred at edenred.cz account including a verification code to enter or to call our customer care.

Do I need a PIN/locking code to pay with Apple Pay?

To pay with Apple Pay, we recommend to use the Touch ID or Face ID feature that guarantees a high level of security. In case this feature does not work, you can enter your PIN/locking code on your iPhone.

Are the rules for using lunch benefit or free-time benefits the same for Apple Pay and for the Ticket Restaurant Card or Edenred Benefits Card?

With Apple Pay, your mobile is an additional instrument that allows you to use your lunch and free-time benefits. The legislation is still the same regardless for paying with Ticket Restaurant Card or Edenred Benefits Card registered to Apple Pay or for paying with a plastic card.

How to track my transactions with Apple Pay?

The transactions done with Apple Pay are available on Wallet transaction section, your mobile aplication Ticket Card by Edenred or in your personal account MujEdenred od edenred.cz, in the same way as the transactions you have done with your Edenred Benefits Card or Ticket Restaurant Card.

I have lost my iPhone/My iPhone have been stolen

Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

Who should I contact in case of issue?

  • Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.
  • Card: for any issue related to the registration of your Edenred Benefits Card and Ticket Restaurant or the Apple Pay transactions, please contact our customer care Monday to Friday 8:00am – 5.00pm at +420 840 111 317 for Ticket Restaurant Card and +420 840 111 320 for Edenred Benefits Card.