Frequently asked questions | Edenred

You can find a list of partner establishments that accept Ticket Restaurant® meal voucher, Ticket Restaurant® card or Ticket Restaurant® wallet on Edenred Card:

• in the Establishment search engine on edenred.cz/establishment-search-engine
• in the Establishment search engine in your portal. Select Ticket Restaurant Card in the payment options and click the "Edit results" button. You can also customize your search by entering an address or keyword.

You can find a list of partner establishments that accept Ticket Restaurant® Card or Ticket Restaurant® wallet on Edenred Card:

• in the Edenred mobile app, which you can download for Android, iOS and Windows Phone for free. This enables you to have the restaurant search engine with geolocation with you at all times.

The validity of Ticket Restaurant meal vouchers is listed on the front of each meal voucher in the upper left corner. Ticket Restaurant meal vouchers are valid for main meals from October 1 till December 31 of the following year.

In the Establishment search engine on your portal, select the Ticket Restaurant meal vouchers option and click "Edit Results". You can also customize your search by entering an address.

E-Ticket is an electronic type of voucher, and it is one of the fastest ways to draw benefits. It consists of a 6-digit code, and it is valid for 6 months after it is ordered. The e-Ticket voucher is non-transferable - you can only pay with e-Ticket at the partner establishment for which you ordered the e-Ticket. When purchasing goods or services, announce that you will pay with e-Ticket. The partner establishment will then verify the payment on the Internet https://partner.benefitycafe.cz. If you spend more than the value of the e-Ticket, you pay the rest in cash.

The vouchers are valid for 21 months – from April 1 till December 31 of the following year. If you order the vouchers in January 2019, they will only be valid untill December 2019. If you wait and order the vouchers in April 2019, they will be valid until December 2020. A new set of vouchers is issued in April every year. You can find the date of expiry on the front side of the voucher.

In the Establishment search engine in your cafeteria, select a payment method, e.g. EdenredMulti, and click „Edit results“. You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category in the selection on the page.

You can find establishments where you can use your meal vouchers in our search engine. The meal vouchers are used to buy lunch during a work shift - i.e. to buy meals in a restaurant, cafeteria or canteen, or to purchase groceries to cook at home or at work. You cannot use a meal voucher or meal card to buy anything that is not food, not even alcohol, tobacco, or pet food.

Unfortunately, expired vouchers cannot be exchanged. You can donate them to charity till the end of February ( (e.g. meal vouchers with an expiration date of 31.12.2022 can be donated until the end of February 2023). All the vouchers you send to Edenred CZ s.r.o., Pernerova 691/42, 186 00 Praha 8, will be counted and the funds collected will be sent to the Potravinová banka account. They use the money to buy food that will help people in need, in shelters and children in SOS children's homes.

We send the meal vouchers to the contact address listed in your order. It is not possible to pick them up personally.

The use of Ticket Restaurant® meal vouchers and cards is governed by the Labor Code and the Income Tax Act. Act no. 262/2006 Coll., the Labor Code, stipulates that the employer is obliged to enable employees to have a meal during all shifts.

The validity of Ticket Restaurant® meal vouchers is listed on the front of each meal voucher in the upper left corner under the Ticket Restaurant® logo. Ticket Restaurant® meal vouchers are valid for main meals and groceries from October 1 till December 31 of the following year.

The vouchers are valid for 21 months – from April 1 till December 31 of the following year. If you order the vouchers in January 2019, they will only be valid untill December 2019. If you wait and order the vouchers in April 2019, they will be valid until December 2020. A new set of vouchers is issued in April every year. You can find the date of expiry on the front side of the voucher.

All our vouchers are valid for a maximum of 15 months. Edenred Clean vouchers issued from January 1 till September 30 are always valid till the end of the same year. Vouchers issued from October 1 till December 31 are valid till the end of the following year.

We are sorry that this occurred, but we do not replace vouchers damaged by the user.

Partner establishments are marked with the Edenred logo and the name of the specific product (e.g. Edenred Benefits or Edenred Clean).

Meal vouchers in envelopes can have a nominal value of CZK 30 to 200, graded by one crown. At the client's request, we can print and deliver meal vouchers with a higher nominal value than CZK 200.

Meal vouchers in blocks can have nominal values ​​from 30 to 200 CZK, graded by ten crowns.

With a nominal value of 180 CZK you will get maximum tax savings on the part of the employer and the employee.

Online ordering is simple and easy. You create an account on our website and then you can order.

If you have already paid an advance invoice (or you are paying a final invoice) and your payment has been matched in our systems, we send the order to our production center the next day to be printed. Printing and subsequent delivery of an order usually takes 3 business days. If we deliver your order via Czech Post, you can track your shipment at www.postaonline.cz. You will receive the tracking number in the information email that we send you after your order is handed over to the Czech Post.

You can find a list of our partners in the Establishment search engine. Here you can choose the product you have and the city you want to apply it in.

Up-to- date tips on using your benefits can be found at:

• on the website edenred.cz/vyhledavac-provozoven/akcni-nabidky
• in the Edenred mobile application on the "Special offers" tab
• on our profiles on Facebook and Instagram social networks

Follow us on social networks to get two to five new tips per week.

In the TICKETPORTAL network, tickets for selected events can be paid for with Edenred Multi, Edenred Sport and Culture and Compliments vouchers. Vouchers are accepted at contractual sales places marked with the P icon in the list of Contract sales places on the website ticketportal.cz/SellingPlaces/ (selection of the "Payment by installment" filter).

The client must check out in advance whether benefits can be used to pay the given event.