Frequently asked questions | Edenred

A mobile phone with Android Lollipop 5.0 and higher with NFC support, an activated Edenred card, the Google Pay app, and Internet connection to insert the card into your phone. Internet connection is not necessary for the payment itself.

It may surprise you, but it's safer than contactless payments with a credit card. The number of your actual plastic card is not listed anywhere. If you lose your phone or it is stolen, you can simply block it remotely or delete the data. This does not affect the function of your plastic Edenred card, which remains functional so you do not have to request a new card.

Everywhere where you can pay with the Edenred card - in the TicketCard by Edenred mobile application, you'll find a simple search engine of places for your card.

In upleasant cases like this, you need to block mobile payments as quickly as possible - you can do this with FIND MY DEVICE, which lets you remotely erase data or block your phone. If you remove your mobile card from your phone for this reason or any other reason, your plastic card will remain functional. If you block your plastic card, your mobile card will also be blocked.

Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.

You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.

If your bank uses Google Pay you'll know it, because when you download Google Pay to your device you'll see your credit card. Google Pay always uses the card that is first (on top) for payments. To change the order, simply drag the card to the desired position. If the bank uses a different technology, you need to choose the application in your phone settings to specify which one will be used for the payment.

You can find all the contractual establishments in our search engine at edenred.cz, or in the mobile app TicketCard by Edenred.

Unfortunately, expired vouchers cannot be exchanged. You can donate them to charity till the end of February. All the vouchers you send to our headquarters address will be counted and the funds collected will be sent to the "Pomozte dětem" (Help for children) account. Over the 15 years we have supported this charity event, we have collected 5,364,304 CZK.

The use of Ticket Restaurant® meal vouchers and cards is governed by the Labor Code and the Income Tax Act. Act no. 262/2006 Coll., the Labor Code, stipulates that the employer is obliged to enable employees to have a meal during all shifts.

Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.

Write a request using the form on our website. We will contact the potential partner within 2 days requesting a meeting. The average time for negotiating with a new partner is 20 business days, with a success rate of around 93%.

Partner establishments are marked with the Edenred logo and the name of the specific product (e.g. Edenred Benefits or Edenred Clean).

Unfortunately, this is not possible. Only Edenred can charge your card.

The card meets the requirements for complete security of transactions. Standard Mastercard® payment terminals are used for payments. If you lose your card, block it. We will issue a new card and you won't lose your money.

With a nominal value of 137 CZK you will get maximum tax savings on the part of the employer and the employee.

There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

If you have already signed up on our website in the "Sign in" section, you can make the change in the "Customer profile" section. In other cases, please send the information via email to our Client Center. Please send your client code (or company ID no.) in the email, and specify the product for which you want to make the change.

Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

• Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.
• Card: for any issue related to the registration of your Edenred Benefits Card and Ticket Restaurant or the Apple Pay transactions, please contact our customer care Monday to Friday 8:00am – 5.00pm at +420 840 111 317 for Ticket Restaurant Card and +420 840 111 320 for Edenred Benefits Card.

• Edenred Card is the most modern type of employee benefits, which allows you to use up to 2 wallets within one card - meal voucher and / or leisure wallet.
• If you are currently using only one of these benefits (meal vouchers or leisure benefits), with the Edenred Card you can reward employees with a new benefit at any time without additional costs for additional cards. All you have to do is recharge your second wallet.
• If you are already contributing to employees for meals and leisure activities, thanks to the combination of benefits into one card, you will save the costs of issuing new and issuing expired cards. Instead of 2 Ticket Restaurant and Edenred Benefits fees, you only pay 1 of the Edenred Card. In addition, employees will appreciate the simplicity and greater comfort of payment.

There is no need to sign a new contract when changing from Ticket Restaurant Card and / or Edenred Benefits Card. The original contracts, price list and conditions that we have concluded with each other for Ticket Restaurant and Edenred Benefits cards are still valid for ordering a new Edenred Card and recharging the relevant wallet.

Even in this case, there is no need to modify or sign a new contract for a new product. The decision to reward an employee with a new benefit is entirely up to you and you do not have to inform us about it in any way. The second wallet will be subject to the same conditions as the one you already use. All you have to do is recharge it.

The transfer takes place gradually, we will inform you about everything in time by email.

Yes, if you are interested in the Edenred Card, contact your Edenred sales representative or write to us via the contact form.

Yes, it doesn't matter. In case you do not want to exchange the cards once for all employees, some will have a Ticket Restaurant / Edenred Benefits, new employees or those who have lost the card will already have an Edenred Card. The cards will be replaced gradually according to their expiration and until then they will be fully functional.

Yes, it is of course possible to exchange all cards from the original Ticket Restaurant for Edenred Benefits. If you are interested in a complete replacement, please contact your Edenred sales representative or write to us via the contact form.

No, you can order and recharge cards as you are used to. If you order via the Edenred online portal, after logging in to your account, you will find "only" the Edenred Card in the card menu after switching.

In the order, select "Ticket Restaurant® on the Edenred Card" - this option is also used to recharge existing Ticket Restaurant cards.

In the order, select "Edenred Benefits on the Edenred Card" - this option is also used to recharge existing Edenred Benefits cards.

Until all employees have a new Edenred Card, we will always send you 2 invoices after ordering and recharging - one for the Ticket Restaurant / Edenred Benefits cards and the other for the Edenred Card.

Existing cards are fully functional until they expire and do not need to be changed immediately. However, when they expire, they will be replaced by new Edenred Cards. We will no longer issue separate Ticket Restaurant and Edenred Benefits cards.

Our customer center will contact you in advance and ask you to check for cards that are nearing expiration. After selecting and confirming the cards for exchange, we will have a new Edenred Card produced for the selected employees. Upon activation, employees will then simply transfer funds from the old Ticket Restaurant / Edenred Benefits card to the new Edenred Card in their Edenred account.

Do not hesitate to contact your Edenred sales representative or write to us via the contact form.

The Edenred Card is a state-of-the-art benefit card that employees can use to pay for both food and leisure benefits. Instead of 2 separate cards, one with 2 wallets (Ticket Restaurant for meals and Edenred Benefits for free time) is enough. In addition, they can upload the card to Google Pay or Apple Pay, pay by mobile phone and do not have to carry it with them at all.

No, paying the Edenred Card is extremely comfortable. You don't have to tell anyone or pick up at the payment terminal. When paying, the Edenred Card knows what the employee is paying for and deducts money from the correct wallet.

Each newly issued card (whether it is for a new employee who did not have one in the past or a replaced / replacement card for an existing employee) must be activated after registration / login to the online account on the Edenred portal. Activation instructions are part of the welcome letter that the employee receives with the new card.

During activation via an online account, it is possible to easily transfer balances from the original cards. At that moment, we will block the cards and transfer the balances to the new Edenred Card within 5 working days.

After logging in to their online account, Edenred Card users have a set of useful manuals to help them get started with the card (and related services). You will find these materials in the "Documents to download" section.

If you need to display PIN on extranet.edenred.cz on iOS devices, it is necessary to turn off the "Prevent Cross-Site Tracking" option in the Safari browser settings (Settings -> Safari -> Prevent Cross-Site Tracking).

BENZINA Tankarta by Edenred will arrive within 10 working days after ordering by post to the contact address you have filled in. You will receive two separate letters, each on a different day. One will contain your card and the other an envelope with its PIN. You will be informed about the progress by e-mail.