Frequently asked questions | Edenred

Czech Republic

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Podle typu řešeníexpand_more
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  • Kartové řešení
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  • Všechny karty
  • Edenred Card
  • Ticket Restaurant Card
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  • Benzina Tankarta od Edenred
Podle typu peněženkyexpand_more
  • Všechny peněženky
  • Ticket Restaurant peněženka
  • Edenred Benefits peněženka

What do I need to pay with my mobile phone?

A mobile phone with Android Lollipop 5.0 and higher with NFC support, an activated Edenred card, the Google Pay app, and Internet connection to insert the card into your phone. Internet connection is not necessary for the payment itself.

Are mobile payments safe?

It may surprise you, but it's safer than contactless payments with a credit card. The number of your actual plastic card is not listed anywhere. If you lose your phone or it is stolen, you can simply block it remotely or delete the data. This does not affect the function of your plastic Edenred card, which remains functional so you do not have to request a new card.

Where can I pay with my mobile?

Everywhere where you can pay with the Edenred card - in the TicketCard by Edenred mobile application, you'll find a simple search engine of places for your card.

What if I lose my mobile phone?

In upleasant cases like this, you need to block mobile payments as quickly as possible - you can do this with FIND MY DEVICE, which lets you remotely erase data or block your phone. If you remove your mobile card from your phone for this reason or any other reason, your plastic card will remain functional. If you block your plastic card, your mobile card will also be blocked.

How do I pay with my phone?

Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.

And what about a PIN code?

You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.

I have mobile payment with my bank - what should I do?

If your bank uses Google Pay you'll know it, because when you download Google Pay to your device you'll see your credit card. Google Pay always uses the card that is first (on top) for payments. To change the order, simply drag the card to the desired position. If the bank uses a different technology, you need to choose the application in your phone settings to specify which one will be used for the payment.

How do I know that the store I recommended was added to your partner network?

You can find all the contractual establishments in our search engine at edenred.cz, or in the mobile app TicketCard by Edenred.

Is there a way to exchange expired vouchers?

Unfortunately, expired vouchers cannot be exchanged. You can donate them to charity till the end of February. All the vouchers you send to our headquarters address will be counted and the funds collected will be sent to the "Pomozte dětem" (Help for children) account. Over the 15 years we have supported this charity event, we have collected 5,364,304 CZK.

What law deals with meal voucher legislation?

The use of Ticket Restaurant® meal vouchers and cards is governed by the Labor Code and the Income Tax Act. Act no. 262/2006 Coll., the Labor Code, stipulates that the employer is obliged to enable employees to have a meal during all shifts.

I can only buy certain types of goods in online pharmacies. Why?

Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.

I would like you to cooperate with a new establishment (restaurant, sports center, etc.). How should I proceed?

Write a request using the form on our website. We will contact the potential partner within 2 days requesting a meeting. The average time for negotiating with a new partner is 20 business days, with a success rate of around 93%.

How do I know where they accept the voucher I received from my employer?

Partner establishments are marked with the Edenred logo and the name of the specific product (e.g. Edenred Benefits or Edenred Clean).

Can I increase the balance on my Edenred card by sending funds from my private bank account?

Unfortunately, this is not possible. Only Edenred can charge your card.

How safe is it to use the card?

The card meets the requirements for complete security of transactions. Standard Mastercard® payment terminals are used for payments. If you lose your card, block it. We will issue a new card and you won't lose your money.

What is the optimal meal voucher value?

With a nominal value of 137 CZK you will get maximum tax savings on the part of the employer and the employee.

Can I increase the daily limit on a Ticket Restaurant® card?

There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

I want to change my contact information in the contract. How should I proceed?

If you have already signed up on our website in the "Sign in" section, you can make the change in the "Customer profile" section. In other cases, please send the information via email to our Client Center. Please send your client code (or company ID no.) in the email, and specify the product for which you want to make the change.

I have lost my iPhone/My iPhone have been stolen

Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

Who should I contact in case of issue?

  • Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.
  • Card: for any issue related to the registration of your Edenred Benefits Card and Ticket Restaurant or the Apple Pay transactions, please contact our customer care Monday to Friday 8:00am – 5.00pm at +420 840 111 317 for Ticket Restaurant Card and +420 840 111 320 for Edenred Benefits Card.

Didn't find the answer to your question?

Do not hesitate to contact your Edenred sales representative or write to us via the contact form.

What do I need to do to transfer balances from the original Ticket Restaurant or Edenred Benefits cards to the new Edenred Card?

During activation via an online account, it is possible to easily transfer balances from the original cards. At that moment, we will block the cards and transfer the balances to the new Edenred Card within 5 working days.

Where can employees find more information about the Edenred Card?

After logging in to their online account, Edenred Card users have a set of useful manuals to help them get started with the card (and related services). You will find these materials in the "Documents to download" section.

How do I reveal PIN on iOS devices in the extranet?

If you need to display PIN on extranet.edenred.cz on iOS devices, it is necessary to turn off the "Prevent Cross-Site Tracking" option in the Safari browser settings (Settings -> Safari -> Prevent Cross-Site Tracking).

PIN reveal iOS EN

How and when do I receive my card?

BENZINA Tankarta by Edenred will arrive within 10 working days after ordering by post to the contact address you have filled in. You will receive two separate letters, each on a different day. One will contain your card and the other an envelope with its PIN. You will be informed about the progress by e-mail.