Frequently asked questions | Edenred

Czech Republic

Filtrování dotazů

Podle typu kartyexpand_more
  • Všechny karty
  • Edenred Card
  • Ticket Restaurant Card
  • Edenred Benefits Card
  • Benzina Tankarta od Edenred
Podle typu peněženkyexpand_more
  • Všechny peněženky
  • Ticket Restaurant peněženka
  • Edenred Benefits peněženka

Can I use my meal card as soon as I receive it?

Before you pay with your new Ticket Restaurant meal card, you must activate and charge it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the My cards section. You can charge the credit on your card in your portal in the Charge card section.

For how long are the Ticket Restaurant meal card and the credit on the card valid?

The Ticket Restaurant card is valid for 3 years. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds in your account are automatically withdrawn. The card can be repeatedly charged.

Where can I pay with the Ticket Restaurant meal ticket?

You can find a list of partner establishments that accept the Ticket Restaurant Card in the Establishment search engine in your portal. Select Ticket Restaurant Card in the payment options and click the "Edit results" button. You can also customize your search by entering an address or keyword.

Another option is the TicketCard by Edenred mobile app, which you can download for Android, iOS and Windows Phone for free. This enables you to have the restaurant search engine with geolocation with you at all times.

What do I need to pay with my mobile phone?

A mobile phone with Android Lollipop 5.0 and higher with NFC support, an activated Edenred card, the Google Pay app, and Internet connection to insert the card into your phone. Internet connection is not necessary for the payment itself.

Are mobile payments safe?

It may surprise you, but it's safer than contactless payments with a credit card. The number of your actual plastic card is not listed anywhere. If you lose your phone or it is stolen, you can simply block it remotely or delete the data. This does not affect the function of your plastic Edenred card, which remains functional so you do not have to request a new card.

Where can I pay with my mobile?

Everywhere where you can pay with the Edenred card - in the TicketCard by Edenred mobile application, you'll find a simple search engine of places for your card.

I didn't receive an activation email - what should I do?

Don't worry - we send emails to the address Edenred paired with your card. If you no longer have access to this email address, or you did not enter an email address in your card account, you can add an email address to your card via our phone operators: 840 111 317.

What if I lose my mobile phone?

In upleasant cases like this, you need to block mobile payments as quickly as possible - you can do this with FIND MY DEVICE, which lets you remotely erase data or block your phone. If you remove your mobile card from your phone for this reason or any other reason, your plastic card will remain functional. If you block your plastic card, your mobile card will also be blocked.

How do I pay with my phone?

Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.

And what about a PIN code?

You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.

How can I know the payment was successful?

A green "check" means the transaction was successful. Additionally, if you have the TicketCard by Edenred application, you will instantly receive a push notification on your phone stating when and where you just paid. You can also view the last 10 transactions with your mobile card in Google Pay.

I have mobile payment with my bank - what should I do?

If your bank uses Google Pay you'll know it, because when you download Google Pay to your device you'll see your credit card. Google Pay always uses the card that is first (on top) for payments. To change the order, simply drag the card to the desired position. If the bank uses a different technology, you need to choose the application in your phone settings to specify which one will be used for the payment.

What is the Edenred Benefits card?

The Edenred Benefits card is a modern electronic form of leisure time benefits. The card is issued in your name and secured with a PIN code. You can use the card to pay for a wide range of leisure activities through standard Mastercard payment terminals in selected establishments that are part of our partner network. You can find these places using the Establishment search engine. You can also pay with the card online in selected partner eshops.

Where will I find the PIN to my Edenred Benefits card?

You will receive the PIN to your card during the activation of your card at edenred.cz, or via telephone at 840 111 320. You can then view your PIN in the My cards section in your online card account.

Where can I change the PIN to my Edenred Benefits card?

You can change your PIN code in ATMs that enable PIN code change for credit cards. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

How can I charge my Edenred Benefits card?

You can only charge your card in your cafeteria. On the home page, click " Charge my card" next to the picture with the Edenred Benefits card and finish the order.

For how long is the Edenred Benefits card and credit on the card valid?

The card is valid for 3 years, and its expiry date is shown on the front of the card. The credit on the card is valid for 2 years from its charging.

Where can I view the remaining credit on my card?

You can find basic information about your card in the Card overview section in your cafeteria. In addition to the available balance on the card, you can also check your card's status (active, blocked, etc.), the validity of your card, its number, and the holder. You can also find the balance in the TicketCard by Edenred mobile app. You can download the app for free on Google Play and Apple Store.

Where can I pay with the Edenred Benefits card?

You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine in your cafeteria. Select Edenred BenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for Android and iOS systems for free. This enables you to have the establishment search engine with geolocation with you at all times.

Can I also pay with my Edenred Benefits card in eshops?

In some partner eshops you can pay with your Edenred Benefits card. These eshops include lékárna.cz, drmax.cz and invia.cz. However, the eshops listed in the cafeteria may not be partners for online payment with the EdenredBenefits card, so please pay attention to the list of partners for online card payments at benefits.edenred.cz. You will find the list at the bottom.

I can only buy certain types of goods in online pharmacies. Why?

Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.

Why can't I buy certain expensive package tours and stays through the cafeteria?

The Travel and Accommodation categories are subject to a legislative limit. This means that purchases in these categories, including payment with respective paper and electronic vouchers, or a benefit card, is legally limited to the amount of 20,000 per employee per year.

Can I only pay for part of my purchase with my meal card?

It depends on the cashier system of the store. Some systems can divide a purchase into parts, others cannot. You can ask the cashier in advance whether you can pay for your purchase using multiple methods, or split the purchase before exceeding the limit into two parts.

Can I pay with the meal card in Kaufland and Lidl?

You can pay with our Ticket Restaurant Card in Kaufland without problem. We are discussing possibities of cooperation with Lidl currently.

When will funds be credited to my Edenred Benefits or Ticket Restaurant card?

You can only charge your card in your cafeteria. On the home page of your cafeteria, click "Charge my card" next to the picture with the Edenred Benefits card and finish the order. The funds will be transferred on the day given in the conditions of your cafeteria.

When will the funds for the past month be credited to my Ticket Restaurant card?

We charge the funds within 48 hours after your employer pays the invoice.

How do I recharge the Edenred Benefits Card or Ticket Restaurant?

Both cards are a benefit from your employer, so only your employer can charge them.

Where can I find my PIN?

You will find your PIN when you sign in to your account at www.edenred.com. You just need to have your card with you. You can also comfortably find your PIN code with your mobile phone, as our site is fully responsive.

Can I pay more than 500 CZK with my Ticket Restaurant card?

There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

How to activate my card?

We send the vouchers to the contact address listed in your order. It is not possible to pick them up personally.

Where can I pay with a Ticket Restaurant® meal voucher or card?

You can find the current list of establishments in our search engine or through the TicketCard by Edenred mobile app, which you can download for free on Google Play and Apple Store. Partner establishments are marked with a sticker with the Ticket Restaurant® logo.

How do I find the balance on my Ticket Restaurant® card?

You can find the balance in your online account or in the TicketCard by Edenred mobile app. The app also includes the Establishment search engine, which can help you find establishments that accept these cards. You can download the app for free on Google Play and Apple Store.

What law deals with meal voucher legislation?

The use of Ticket Restaurant® meal vouchers and cards is governed by the Labor Code and the Income Tax Act. Act no. 262/2006 Coll., the Labor Code, stipulates that the employer is obliged to enable employees to have a meal during all shifts.

For how long is the credit on the Ticket Restaurant card valid?

The validity period is the same as for paper vouchers. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds on your account are automatically withdrawn.

How long is credit on the Edenred Benefits card valid for?

The validity of credit on a personalized card is 2 years from the date on which it was charged. For anonymous cards, the validity is 12 months from the date on which they were charged.

How long are Ticket Restaurant cards valid for?

The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

How long is the Edenred Benefits card valid for?

The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

What if my Ticket Restaurant or Edenred Benefits card doesn't work and I can't pay?

Payment errors may occur due to the business's replacement of their payment terminal, incorrect use of the card or mechanical damage. We recommend downloading the TicketCard by Edenred app and turning on automatic notifications. If your payment is declined, you will receive an automatic message with the reason for the rejection of the transaction. If you're having trouble, contact our customer department.

How do I change my PIN code to a Ticket Restaurant or EdenredBenefits card?

You can change your PIN code in an ATM. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

What if I lose my Ticket Restaurant/Edenred Benefits card or it is stolen?

If you lose your card, you must first block it to avoid abuse - you can do this after signing in to your account at www.edenred.com and reporting this to your employer, who will order a new card for you. We'll automatically transfer all your funds from your old card, and you can even keep your PIN code. The card will be delivered to the address listed by your employer in the order approximately within ten days.

Can I use my own funds to charge my card?

Only your employer can charge your card.

Can I use the Edenred Benefits / Ticket Restaurant right away as soon as I receive it?

Before you pay with your new card, you must activate it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the “My cards” section.

Where will I find the PIN to my Edenred Benefits card?

You can view your PIN in your online card account at www.edenred.com - all you need is your card.

Where can I find the PIN code to my Ticket Restaurant Card?

You can view your PIN in your online card account at www.edenred.com - all you need your card.

Where can I pay with the Edenred Benefits card?

You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine. Select EdenredBenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for free for Android and iOS systems. This enables you to have the restaurant search engine with geolocation with you at all times.

Where can I have lunch with my meal card? Where can I find a list of restaurants?

You can use the card to pay for lunches in restaurants, canteens or other catering facilities. You can find parter establishments in the search engine or the TicketCard by Edenred mobile app. All places where you can pay with a paper meal voucher or a Ticket Restaurant® meal card are marked with our sticker.

Can I increase the daily limit on a Ticket Restaurant card?

There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

What if I lose my card, when will you issue a new one? How long does it take to issue a new card?

If you lose your card, you will receive another one. From the date of approval and payment, it takes 10 days for the card to be made and sent to your address.

Is the credit on the card insured? If not, is it possible to insure it?

Edenred is liable for the funds on the card from the moment it is blocked. These funds remain on the account for which a new card is issued. Edenred is not liable for funds and transactions executed on the account before the card is blocked. The funds on the card cannot be insured.

What should I do if I do not have a sufficient balance on my card to make a payment?

If there is not enough credit on the card to make a payment, it depends on the particular establishment or salesperson how they will deal with the situation after coming to an agreement with the customer. There are two options: You can either pay the full amount in cash, or you can pay part by card (using the rest of the balance and paying the rest in cash).

How can I give a tip with the card?

You can give a tip just like with a regular credit card. It depends on the specific payment terminal.

I'm interested in a card. What do I need to do to get one?

You can order a card at one of our stores or online. Once it's ready to be picked up, the store will contact you and arrange its pickup. Bring your identity card with you and an excerpt from the commercial or trade register. You will then need to activate your card. To do so, you will need the card and letter you received from us with the card.

Can I increase the balance on my Edenred card by sending funds from my private bank account?

Unfortunately, this is not possible. Only Edenred can charge your card.

Where can I pay with the card?

You can pay with your Edenred cards (Edenred Card, Ticket Restaurant Card and Edenred Benefits Card) using standard payment terminals in selected outlets and standard payment e-shop gateways included in our affiliate network. You can find such outlets using the outlet search engine.

How safe is it to use the card?

The card meets the requirements for complete security of transactions. Standard Mastercard® payment terminals are used for payments. If you lose your card, block it. We will issue a new card and you won't lose your money.

Expiry of Ticket Restuarant card

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Expiry of Edenred Benefits card

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Can I order the Ticket Restaurant card for only some of my employees?

Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.

Can I order the Edenred Benefits card for only some of my employees?

Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.

Can I increase the daily limit on a Ticket Restaurant® card?

There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

What happens to credit on a card if an employee leaves the company? Is it possible to access it? Can the balance on the card be exchanged for cash or transferred to an employee's account, or can an employee exchange it for paper meal vouchers?

The funds on the card belong to the employee as if they were paper vouchers. As the employer, please let us know about the employee's departure (name, surname, card number). Once the application has been sent, the card remains valid, but you will not be required to pay for it. However, the card can no longer be charged. The credit shall expire on its original expiration date, or on the expiration date of the card itself. Once the card expires, it is no longer possible to issue a new card or to use the funds on the account.

What is Apple Pay?

Apple Pay allows you to use your iPhone, your Apple Watch or your iPad as a payment instrument to pay your lunch or free-time activies according the same rules as your Ticket Restaurant Card or Edenred Benefits Card.

What are the compatible devices for paying lunch or recreational benefits with Apple Pay?

Edenred payments can be done with iPhone and Apple Watch. Apple Pay is available on following devices: iPhone Xs & Xs Plus, Xr, iPhone X, iPhone 8 & 8 Plus, iPhone 7 & 7 Plus, iPhone 6s & 6s Plus, iPhone 6 & 6 Plus, iPhone SE, iPad Pro, iPad Air 2, iPad mini 3 & iPad mini 4, Apple Watch, MacBook Pro with Touch ID.

How to utilize Apple Pay and does it cost something?

Apple Pay is available free of charge and without subscription for all the users of the Ticket Restaurant Card or Edenred Benefits Card.. To use it, you need to be equipped with a compatible device and to have registered your card on the “Wallet” app of your iPhone, in the settings of your iPad or on the “Watch” app of your Apple Watch (see compatible devices in the previous question).

Which Edenred cards can be added and used with Apple Pay?

You can add and use Edenred Benefits Card and Ticket Restaurant Card with Apple Pay.

I already have another payment card registered in Apple Pay, can I still add my Edenred Benefits Card or Ticket Restaurant?

Yes, you can have several payment cards in Apple Pay. You have the opportunity to define one card by default. You can also choose another card before transaction, if you have multiple cards registered to Apple Pay.

Where can I use Apple Pay?

The network is the same as for the Edenred Benefits Card and Ticket Restaurant. You can use Apple Pay at all the locations belonging to Edenred merchant network, which are equipped with a contactless terminal reader (NFC).

Addition to Edenred’s card, can I add other cards to Apple Pay?

Yes, Wallet application can have 8 different cards. Additionally, Edenred Benefits Card or Ticket Restaurant can be added to four different devices e.g. two iPhones and two Apple Watches if card owner has that many devices.

What are Apple Pay and contactless payment limits?

Payments limits are same as with Edenred Benefits Card and Ticket Restaurant. There is no payment limit for the Ticket Restaurant Card and for the meal wallet on Edenred Card and you can pay with it up to the amount of your meal account balance. The daily payment limit for a leisure wallet on the Edenred Card is CZK 40,000.

How can I register my card in Apple Pay with my iPhone?

Open the “Wallet” app, click “Add a card” then choose “Next” and enter manually the 16 numbers of your card, your name, the expiry date (month/year) of the card and the cryptogram (3 number safety code) shown on the back of the card. Read and validate the Terms & Conditions. After this step, you have the choice to receive a verification code by email to the address provided at edenred.cz service or by calling to customer service.

How can I register Edenred Benefits Card or Ticket Restaurant in Apple Pay with my Apple Watch?

Once your card is registered on the Wallet app of your iPhone, have your Apple Watch ready and unlock it. Then open the “Watch” app on your Apple Watch and select “Wallet and Apple Pay”.

Click on display “Add” next to the Edenred Benefits Card or Ticket Restaurant. Enter the cryptogram (3 number safety code) shown on the back of the card and click on “Next”. Read and validate the Terms and Conditions.

After this step, you have the choice to receive an email at the address of your MujEdenred at edenred.cz account including a verification code to enter or to call our customer care.

Do I need a PIN/locking code to pay with Apple Pay?

To pay with Apple Pay, we recommend to use the Touch ID or Face ID feature that guarantees a high level of security. In case this feature does not work, you can enter your PIN/locking code on your iPhone.

Are the rules for using lunch benefit or free-time benefits the same for Apple Pay and for the Ticket Restaurant Card or Edenred Benefits Card?

With Apple Pay, your mobile is an additional instrument that allows you to use your lunch and free-time benefits. The legislation is still the same regardless for paying with Ticket Restaurant Card or Edenred Benefits Card registered to Apple Pay or for paying with a plastic card.

How to track my transactions with Apple Pay?

The transactions done with Apple Pay are available on Wallet transaction section, your mobile aplication Ticket Card by Edenred or in your personal account MujEdenred od edenred.cz, in the same way as the transactions you have done with your Edenred Benefits Card or Ticket Restaurant Card.

I have lost my iPhone/My iPhone have been stolen

Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

Who should I contact in case of issue?

  • Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.
  • Card: for any issue related to the registration of your Edenred Benefits Card and Ticket Restaurant or the Apple Pay transactions, please contact our customer care Monday to Friday 8:00am – 5.00pm at +420 840 111 317 for Ticket Restaurant Card and +420 840 111 320 for Edenred Benefits Card.

How do I activate my new Edenred Card?

You can activate the Edenred Card at www.edenred.cz. Create your account and select "Activate card" in your account. You will need an activation code, which is part of the cover letter with the Edenred card, to activate the card.

Where can I find my Edenred Card PIN?

You will receive your PIN in your card account. Log in to your account at www.edenred.cz and select "Show PIN" next to your card. Follow the PIN display instructions.

How do I find out how much money I have on the Edenred Card?

You can find your balance on your Edenred card in your card account at www.edenred.cz or at the Edenred Card infoline on 296 363 000. The TicketCard by Edenred smartphone app will also be available to determine your balance.

What wallets does the Edenred Card contain?

The Edenred Card allows you to use 2 wallets - the Ticket Restaurant voucher wallet and the Edenred Benefits leisure wallet. Wallets are charged separately and the cardholder can use the wallet to which the employer has uploaded funds.

Does the meal wallet have a daily limit of CZK 2,000?

There is no daily or transaction limit on the Ticket Restaurant® meal wallet. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.

What makes the Edenred Card more advantageous than the original Ticket Restaurant and Edenred Benefits cards?

  • Edenred Card is the most modern type of employee benefits, which allows you to use up to 2 wallets within one card - meal voucher and / or leisure wallet.
  • If you are currently using only one of these benefits (meal vouchers or leisure benefits), with the Edenred Card you can reward employees with a new benefit at any time without additional costs for additional cards. All you have to do is recharge your second wallet.
  • If you are already contributing to employees for meals and leisure activities, thanks to the combination of benefits into one card, you will save the costs of issuing new and issuing expired cards. Instead of 2 Ticket Restaurant and Edenred Benefits fees, you only pay 1 of the Edenred Card. In addition, employees will appreciate the simplicity and greater comfort of payment.

Do we have to modify or sign a new contract when switching to the Edenred Card?

There is no need to sign a new contract when changing from Ticket Restaurant Card and / or Edenred Benefits Card. The original contracts, price list and conditions that we have concluded with each other for Ticket Restaurant and Edenred Benefits cards are still valid for ordering a new Edenred Card and recharging the relevant wallet.

Do we have to modify the contract if we decide to use a second wallet and provide employees with a new benefit?

Even in this case, there is no need to modify or sign a new contract for a new product. The decision to reward an employee with a new benefit is entirely up to you and you do not have to inform us about it in any way. The second wallet will be subject to the same conditions as the one you already use. All you have to do is recharge it.

When will I be able to start ordering the Edenred Card for my employees?

The transfer takes place gradually, we will inform you about everything in time by email.

Can I start ordering the Edenred Card before informing me of the transfer?

Yes, if you are interested in the Edenred Card, contact your Edenred sales representative or write to us via the contact form.

Is it possible that for some time some employees will still have the "old" Ticket Restaurant Card / Edenred Benefits Card and others will already have the Edenred Card? Nevermind?

Yes, it doesn't matter. In case you do not want to exchange the cards once for all employees, some will have a Ticket Restaurant / Edenred Benefits, new employees or those who have lost the card will already have an Edenred Card. The cards will be replaced gradually according to their expiration and until then they will be fully functional.

Can I exchange all cards for my employees at once?

Yes, it is of course possible to exchange all cards from the original Ticket Restaurant for Edenred Benefits. If you are interested in a complete replacement, please contact your Edenred sales representative or write to us via the contact form.

Does the transition to Edenred Card change the way you order and recharge?

No, you can order and recharge cards as you are used to. If you order via the Edenred online portal, after logging in to your account, you will find "only" the Edenred Card in the card menu after switching.

How should I proceed when ordering / recharging catering cards?

In the order, select "Ticket Restaurant® on the Edenred Card" - this option is also used to recharge existing Ticket Restaurant cards.

How should I proceed when ordering / recharging leisure benefits cards?

In the order, select "Edenred Benefits on the Edenred Card" - this option is also used to recharge existing Edenred Benefits cards.

How will it be with invoicing?

Until all employees have a new Edenred Card, we will always send you 2 invoices after ordering and recharging - one for the Ticket Restaurant / Edenred Benefits cards and the other for the Edenred Card.

Can I stay with existing cards?

Existing cards are fully functional until they expire and do not need to be changed immediately. However, when they expire, they will be replaced by new Edenred Cards. We will no longer issue separate Ticket Restaurant and Edenred Benefits cards.

How to proceed when exchanging expired cards?

Our customer center will contact you in advance and ask you to check for cards that are nearing expiration. After selecting and confirming the cards for exchange, we will have a new Edenred Card produced for the selected employees. Upon activation, employees will then simply transfer funds from the old Ticket Restaurant / Edenred Benefits card to the new Edenred Card in their Edenred account.

Didn't find the answer to your question?

Do not hesitate to contact your Edenred sales representative or write to us via the contact form.

What will your employees appreciate about the Edenred Card?

The Edenred Card is a state-of-the-art benefit card that employees can use to pay for both food and leisure benefits. Instead of 2 separate cards, one with 2 wallets (Ticket Restaurant for meals and Edenred Benefits for free time) is enough. In addition, they can upload the card to Google Pay or Apple Pay, pay by mobile phone and do not have to carry it with them at all.

When paying, is it necessary to decide from which wallet the funds are to be deducted?

No, paying the Edenred Card is extremely comfortable. You don't have to tell anyone or pick up at the payment terminal. When paying, the Edenred Card knows what the employee is paying for and deducts money from the correct wallet.

How to proceed when activating the Edenred Card?

Each newly issued card (whether it is for a new employee who did not have one in the past or a replaced / replacement card for an existing employee) must be activated after registration / login to the online account on the Edenred portal. Activation instructions are part of the welcome letter that the employee receives with the new card.

What do I need to do to transfer balances from the original Ticket Restaurant or Edenred Benefits cards to the new Edenred Card?

During activation via an online account, it is possible to easily transfer balances from the original cards. At that moment, we will block the cards and transfer the balances to the new Edenred Card within 5 working days.

Where can employees find more information about the Edenred Card?

After logging in to their online account, Edenred Card users have a set of useful manuals to help them get started with the card (and related services). You will find these materials in the "Documents to download" section.

How do I get my BENZINA Tankarta by Edenred?

You can only order your BENZINA Tankarta by Edenred online through the My Edenred web portal. To obtain the card, you first need an active My Edenred account.

How and when do I receive my card?

Your BENZINA Tankarta by Edenred will be sent to the contact address provided by you within 10 business days after your successful registration. You will receive two separate letters, each on a different day. One will contain your card and the other an envelope with your PIN. You will be informed about the progress by e-mail.

I received my card was delivered; where can I top it up?

You can top up your card in cash or using a bank card at any BENZINA filling station, or by means of a credit transfer. You will initially refuel and pay the full price of the fuel, and the difference will be refunded to your card as cashback at the end of the month.

Why does your BENZINA Tankarta pay off?

You can refuel for substantially less at all BENZINA filling stations all over the Czech Republic. You get to know the price you will pay for fuel in advance (flat price) without worrying about the prices that fuel filling station totems advertise. If the price of fuel on the totem is lower than the discounted flat price, you will be charged the price listed on the totem (it means you always pay the price that is lower at the moment). Except for a one-off charge for card production and delivery, there are no service charges involved in using the card. With the card, you also gain access to a customer web portal (www.tankarta.cz) where you can set various product and financial limits and review your credit status or transactions completed. To log in choose Business/Benefit account. Last but not least, you can order and manage two cards under one account.

How much will the BENZINA Tankarta by Edenred cost me?

The price of one card is CZK 45 (CZK 90 for two cards). The price of production and delivery will be deducted during your first credit top-up.

How many cards can I associate with one account?

Two BENZINA Tankarty by Edenred can be obtained with one account.

How do I pay with the card?

This is a standard payment card with a magnetic strip. To authorise each transaction, the card must be read by a payment terminal and the correct PIN has to be entered.

Can I purchase any goods other than fuel with my BENZINA Tankarta by Edenred?

Yes, you can – once you register at the Customer Web Portal, you can set your card for different products that you can pay for using the card (section CARDS -> Change product range). Just tick the boxes for the desired services.

Is the BENZINA Tankarta by Edenred protected in any way?

Yes, each use of the BENZINA Tankarta by Edenred has to be authorised by entering the correct PIN. In the event of card loss or theft, you can apply for the issue of a new card (subject to a charge as per the current price list), to which the balance can be transferred from the lost/stolen card.

When can a customer start using their card?

Once the customer receives their card and PIN, can check if the card is "active" through their Customer Account before the first use. To login to your account tick Business/Benefit account.

How long is the card validity?

The card is usually valid for two years from issue to the customer. The card expiry date is written on the card. The card is valid until the last day of the month specified as the date of expiry. Prior to the card expiry, BENZINA will automatically send a new card with renewed validity to the customer, and the existing PIN remains valid. Cards are sent by means of standard letters.

How can I block my Tankarta card if it is lost or stolen?

In case of loss or theft, you can block the card on the customer portal tankarta.cz or on the phone number 800 102 800, outside working hours on the phone number 844 323 966.

Can I take advantage of Tankarta card even if I do not use my Edenred cards?

If we do not record any transaction on your Edenred Card, Ticket Restaurant Card or Benefits Card after 3 months, you will loose the advantages of the refueling card (the Contract for BENZINA Tankarta BENEFIT will be terminated).

What is a “Customer Account”?

“Customer Account” is the customer’s account in the customer web portal, opened automatically after the successful completion of a card order. A customer will receive the login information for their “Customer Account” to the e-mail address provided in the order once the account is generated. The customer then logs in to their “Customer Account” through the www.tank-karta.cz website. To login choose Business/Benefit account. When accessing the “Customer Account” for the first time, the customer must change the one-off password assigned to them by BENZINA. If you are unable to log in, click on the "Forgotten Password" link.

The Customer Account allows the user to customise certain features of the cards associated with the account (e.g., custom card limits within the confines of the general limits, permitted goods, card information and blocking/unblocking). Changes in the settings are effective immediately after processing. The “Customer Account” also allows for reviewing all transactions completed using the customer’s cards and the current version of the Terms and Conditions, and it also stores all documents (both tax and non-tax) for the card transactions completed.

What is the “BENZINA Totem Price”?

“BENZINA Totem Price” is the price of the fuel listed on the totem pole or, as the case may be, on the fuel dispenser at the specific fuel filling station in the BENZINA network at the time when the customer is purchasing fuel.

What is the “BENZINA List Price”?

“BENZINA List Price” is the purchase price of the fuel that BENZINA usually sets on Mondays and that is usually valid from the next Tuesday to Monday of the following week. Exceptionally, BENZINA may announce its List Price on any day with effect from the day following its announcement. The customer can see the List Price in their Customer Account after logging in.

What products does the BENZINA List Price apply to?

BENZINA List Price is set separately for each type of fuel sold across the BENZINA network and applies to the following products: Efecta 95 (Natural 95/unleaded), Efecta Diesel (diesel fuel), Verva 100 (premium unleaded), Verva Diesel (premium diesel) and AdBlue. BENZINA List Price does not apply to LPG and CNG.

How is the final price for the customer calculated?

The final price of the fuel whose price is subject to BENZINA List Price and which is sold across the BENZINA network is the BENZINA List Price applicable to the specific product on the day of purchase minus the discount applicable to the category where the customer is ranked. The ranking of customers in the various discount groups is determined by Edenred. The amount of discount from BENZINA Flat Price is equal for all products and is set as a fixed amount per litre (CZK/L including VAT). If the price of fuel on the totem is lower than the discounted BENZINA Flat Price, you will be charged the price listed on the totem (it means you always pay the price that is lower at the moment).

The final price for the customer for the products that are not subject to BENZINA List Price is equal to the actual price at the place and date when the purchase was made.

How and when are the discounts for the customer cleared?

During the accounting period (calendar month), the customer purchases fuel for BENZINA Totem Prices. Once the accounting period (calendar month) has ended, payments are cleared and the difference between the BENZINA Totem Price at the moment of the transaction and the BENZINA List Price applicable at the time of the transaction minus the discount attributable to the customer depending on their discount category is credited to that customer’s Customer Account.

How can a customer increase their credit?

A customer may increase the credit in their Customer Account either by means of a direct deposit of money at a BENZINA filling station (using cash or a bank card) or via credit transfer. Cash deposits to be made at BENZINA filling stations are subject to a daily limit within the range between CZK 500 minimum and CZK 50,000 maximum per day. When using credit transfer, the customer identify the payment by using the number that BENZINA assigned to them when opening their Customer Account as the variable symbol. Credit transfers are not subject to any limit and the instructions for credit transfers are available in the Customer Account.

Where can a customer find the current version of “Service Price Lists” and the “General Terms and Conditions” for the BENZINA Tankarta od Edenred?

Customers can find the current version of the Service Price List and the General Terms and Conditions after logging in their Customer Account.