Before you pay with your new Ticket Restaurant meal card, you must activate and charge it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the My cards section. You can charge the credit on your card in your portal in the Charge card section.
The Ticket Restaurant card is valid for 3 years. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds in your account are automatically withdrawn. The card can be repeatedly charged.
You can find a list of partner establishments that accept the Ticket Restaurant Card in the Establishment search engine in your portal. Select Ticket Restaurant Card in the payment options and click the "Edit results" button. You can also customize your search by entering an address or keyword.
Another option is the Edenred mobile app, which you can download for Android, iOS and Windows Phone for free. This enables you to have the restaurant search engine with geolocation with you at all times.
A mobile phone with Android Lollipop 5.0 and higher with NFC support, an activated Edenred card, the Google Pay app, and Internet connection to insert the card into your phone. Internet connection is not necessary for the payment itself.
It may surprise you, but it's safer than contactless payments with a credit card. The number of your actual plastic card is not listed anywhere. If you lose your phone or it is stolen, you can simply block it remotely or delete the data. This does not affect the function of your plastic Edenred card, which remains functional so you do not have to request a new card.
Everywhere where you can pay with the Edenred card - in the TicketCard by Edenred mobile application, you'll find a simple search engine of places for your card.
Don't worry - we send emails to the address Edenred paired with your card. If you no longer have access to this email address, or you did not enter an email address in your card account, you can add an email address to your card via our phone operators: 840 111 317.
In upleasant cases like this, you need to block mobile payments as quickly as possible - you can do this with FIND MY DEVICE, which lets you remotely erase data or block your phone. If you remove your mobile card from your phone for this reason or any other reason, your plastic card will remain functional. If you block your plastic card, your mobile card will also be blocked.
Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.
You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.
A green "check" means the transaction was successful. Additionally, if you have the TicketCard by Edenred application, you will instantly receive a push notification on your phone stating when and where you just paid. You can also view the last 10 transactions with your mobile card in Google Pay.
If your bank uses Google Pay you'll know it, because when you download Google Pay to your device you'll see your credit card. Google Pay always uses the card that is first (on top) for payments. To change the order, simply drag the card to the desired position. If the bank uses a different technology, you need to choose the application in your phone settings to specify which one will be used for the payment.
The Edenred Benefits card is a modern electronic form of leisure time benefits. The card is issued in your name and secured with a PIN code. You can use the card to pay for a wide range of leisure activities through standard Mastercard payment terminals in selected establishments that are part of our partner network. You can find these places using the Establishment search engine. You can also pay with the card online in selected partner eshops.
You will receive the PIN to your card during the activation of your card at edenred.cz, or via telephone at 840 111 320. You can then view your PIN in the My cards section in your online card account. Check a step by step manual HERE.
You can change your PIN code in ATMs that enable PIN code change for credit cards. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.
You can only charge your card in your cafeteria. On the home page, click " Charge my card" next to the picture with the Edenred Benefits card and finish the order.
The card is valid for 5 years, and its expiry date is shown on the front of the card. The validity of the funds in the Ticket Restaurant® wallet is the same as for paper meal vouchers, i.e. a maximum of 15 months. The funds loaded between 1 January and 30 September are always valid until the end of the same year. The funds loaded between 1 October and 31 December are valid until the end of the next year. The funds in the Edenred Benefits wallet are valid 24 months from loading. Card transactions automatically draw on the oldest funds in the account. Check more information HERE.
You can find basic information about your card in the Card overview section in your cafeteria. In addition to the available balance on the card, you can also check your card's status (active, blocked, etc.), the validity of your card, its number, and the holder. You can also find the balance in the Edenred mobile app. You can download the app for free on Google Play and Apple Store. Read more on Edenred mobile app HERE.
You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine in your cafeteria. Select Edenred BenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for Android and iOS systems for free. This enables you to have the establishment search engine with geolocation with you at all times.
In some partner eshops you can pay with your Edenred Benefits card. These eshops include lékárna.cz, drmax.cz and invia.cz. However, the eshops listed in the cafeteria may not be partners for online payment with the EdenredBenefits card, so please pay attention to the list of partners for online card payments at benefits.edenred.cz. You will find the list at the bottom.
Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.
The Travel and Accommodation categories are subject to a legislative limit. This means that purchases in these categories, including payment with respective paper and electronic vouchers, or a benefit card, is legally limited to the amount of 20,000 per employee per year.
It depends on the cashier system of the store. Some systems can divide a purchase into parts, others cannot. You can ask the cashier in advance whether you can pay for your purchase using multiple methods, or split the purchase before exceeding the limit into two parts.
You can pay with our Ticket Restaurant Card in Kaufland and Lidl without problem.
We charge the funds within 48 hours after your employer pays the invoice.
We charge the funds within 48 hours after your employer pays the invoice.
Both cards are a benefit from your employer, so only your employer can charge them.
You will find your PIN when you sign in to your account at www.edenred.com. You just need to have your card with you. You can also comfortably find your PIN code with your mobile phone, as our site is fully responsive. Check step by step manual HERE
There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.
We send the vouchers to the contact address listed in your order. It is not possible to pick them up personally.
You can find the current list of establishments in our search engine or through the TicketCard by Edenred mobile app, which you can download for free on Google Play and Apple Store. Partner establishments are marked with a sticker with the Ticket Restaurant® logo.
You can find the balance in your online account or in the TicketCard by Edenred mobile app. The app also includes the Establishment search engine, which can help you find establishments that accept these cards. You can download the app for free on Google Play and Apple Store.
The use of Ticket Restaurant® meal vouchers and cards is governed by the Labor Code and the Income Tax Act. Act no. 262/2006 Coll., the Labor Code, stipulates that the employer is obliged to enable employees to have a meal during all shifts.
The validity period is the same as for paper vouchers. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds on your account are automatically withdrawn.
The validity of credit on a personalized card is 2 years from the date on which it was charged.
The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.
The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.
Payment errors may occur due to the business's replacement of their payment terminal, incorrect use of the card or mechanical damage. We recommend downloading the Edenred app and turning on automatic notifications. If your payment is declined, you will receive an automatic message with the reason for the rejection of the transaction. If you're having trouble, contact our customer department.
You can change your PIN code in an ATM. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.
If you lose your card, you must first block it to avoid abuse - you can do this after signing in to your account at www.edenred.com and reporting this to your employer, who will order a new card for you. We'll automatically transfer all your funds from your old card, and you can even keep your PIN code. The card will be delivered to the address listed by your employer in the order approximately within ten days.
Only your employer can charge your card.
Before you pay with your new card, you must activate it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the “My cards” section. Check step by step manual how to activate your Edenred Card HERE.
You can view your PIN in your online card account at www.edenred.com - all you need is your card.
You can view your PIN in your online card account at www.edenred.com - all you need your card.
You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine. Select EdenredBenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for free for Android and iOS systems. This enables you to have the restaurant search engine with geolocation with you at all times.
You can use the card to pay for lunches in restaurants, canteens or other catering facilities. You can find parter establishments in the search engine or the Edenred mobile app. All places where you can pay with a paper meal voucher or a Ticket Restaurant® meal card are marked with our sticker.
There is no daily or transaction limit on the meal wallet (Ticket Restaurant®) on Edenred Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.
If you lose your card, you will receive another one. From the date of approval and payment, it takes 10 days for the card to be made and sent to your address.
Edenred is liable for the funds on the card from the moment it is blocked. These funds remain on the account for which a new card is issued. Edenred is not liable for funds and transactions executed on the account before the card is blocked. The funds on the card cannot be insured.
If there is not enough credit on the card to make a payment, it depends on the particular establishment or salesperson how they will deal with the situation after coming to an agreement with the customer. There are two options: You can either pay the full amount in cash, or you can pay part by card (using the rest of the balance and paying the rest in cash).
You can give a tip just like with a regular credit card. It depends on the specific payment terminal.
Unfortunately, this is not possible. Only Edenred can charge your card.
You can pay with your Edenred cards (Edenred Card, Ticket Restaurant Card and Edenred Benefits Card) using standard payment terminals in selected outlets and standard payment e-shop gateways included in our affiliate network. You can find such outlets using the outlet search engine.
The card meets the requirements for complete security of transactions. Standard Mastercard® payment terminals are used for payments. If you lose your card, block it. We will issue a new card and you won't lose your money.
Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.
Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.
There is no daily or transaction limit on the Ticket Restaurant® Card. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.
Apple Pay allows you to use your iPhone, your Apple Watch or your iPad as a payment instrument to pay your lunch or free-time activies according the same rules as your Edenred Card, Ticket Restaurant Card or Edenred Benefits Card.
Edenred payments can be done with iPhone and Apple Watch. Apple Pay is available on following devices: iPhone Xs & Xs Plus, Xr, iPhone X, iPhone 8 & 8 Plus, iPhone 7 & 7 Plus, iPhone 6s & 6s Plus, iPhone 6 & 6 Plus, iPhone SE, iPad Pro, iPad Air 2, iPad mini 3 & iPad mini 4, Apple Watch, MacBook Pro with Touch ID.
Apple Pay is available free of charge and without subscription for all the users of the Edenred Card, Ticket Restaurant Card or Edenred Benefits Card. To use it, you need to be equipped with a compatible device and to have registered your card on the “Wallet” app of your iPhone, in the settings of your iPad or on the “Watch” app of your Apple Watch (see compatible devices in the previous question).
You can add and use Edenred Card, Edenred Benefits Card and Ticket Restaurant Card with Apple Pay.
Yes, you can have several payment cards in Apple Pay. You have the opportunity to define one card by default. You can also choose another card before transaction, if you have multiple cards registered to Apple Pay.
The network is the same as for the Edenred Benefits Card and Ticket Restaurant. You can use Apple Pay at all the locations belonging to Edenred merchant network, which are equipped with a contactless terminal reader (NFC).
Yes, Wallet application can have 8 different cards. Additionally, Edenred Card, Edenred Benefits Card or Ticket Restaurant can be added to four different devices e.g. two iPhones and two Apple Watches if card owner has that many devices.
Payments limits are same as with Edenred Benefits Card and Ticket Restaurant. There is no payment limit for the Ticket Restaurant Card and for the meal wallet on Edenred Card and you can pay with it up to the amount of your meal account balance. The daily payment limit for a leisure wallet on the Edenred Card is CZK 40,000.
Open the “Wallet” app, click “Add a card” then choose “Next” and enter manually the 16 numbers of your card, your name, the expiry date (month/year) of the card and the cryptogram (3 number safety code) shown on the back of the card. Read and validate the Terms & Conditions. After this step, you have the choice to receive a verification code by email to the address provided at edenred.cz service or by calling to customer service.
Once your card is registered on the Wallet app of your iPhone, have your Apple Watch ready and unlock it. Then open the “Watch” app on your Apple Watch and select “Wallet and Apple Pay”.
Click on display “Add” next to the Edenred Card, Edenred Benefits Card or Ticket Restaurant. Enter the cryptogram (3 number safety code) shown on the back of the card and click on “Next”. Read and validate the Terms and Conditions.
After this step, you have the choice to receive an email at the address of your MujEdenred at edenred.cz account including a verification code to enter or to call our customer care.
To pay with Apple Pay, we recommend to use the Touch ID or Face ID feature that guarantees a high level of security. In case this feature does not work, you can enter your PIN/locking code on your iPhone.
With Apple Pay, your mobile is an additional instrument that allows you to use your lunch and free-time benefits. The legislation is still the same regardless for paying with Edenred Card, Ticket Restaurant Card or Edenred Benefits Card registered to Apple Pay or for paying with a plastic card.
The transactions done with Apple Pay are available on Wallet transaction section, your mobile aplication Edenred or in your personal account MujEdenred od edenred.cz, in the same way as the transactions you have done with your Edenred Benefits Card or Ticket Restaurant Card.
Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.
You can activate the Edenred Card at www.edenred.cz. Create your account and select "Activate card" in your account. You will need an activation code, which is part of the cover letter with the Edenred card, to activate the card. Check a step by step manual for card activation HERE.
You will receive your PIN in your card account. Log in to your account at www.edenred.cz and select "Show PIN" next to your card. Follow the PIN display instructions. Check a step by step manual HERE.
You can find your balance on your Edenred card in your card account at www.edenred.cz or at the Edenred Card infoline on 296 363 000. The TicketCard by Edenred smartphone app will also be available to determine your balance. Read more on Edenred App HERE.
The Edenred Card allows you to use 2 wallets - the Ticket Restaurant voucher wallet and the Edenred Benefits leisure wallet. Wallets are charged separately and the cardholder can use the wallet to which the employer has uploaded funds. Check more on Edenred Card HERE.
There is no daily or transaction limit on the Ticket Restaurant® meal wallet. You can pay with your card up to the amount of the balance on your account with no limits. For payments over CZK 500, you will be asked to enter a PIN.
Do not hesitate to contact your Edenred sales representative or write to us via the contact form.
No, paying the Edenred Card is extremely comfortable. You don't have to tell anyone or pick up at the payment terminal. When paying, the Edenred Card knows what the employee is paying for and deducts money from the correct wallet.
During activation via an online account, it is possible to easily transfer balances from the original cards. At that moment, we will block the cards and transfer the balances to the new Edenred Card within 5 working days.
After logging in to their online account, Edenred Card users have a set of useful manuals to help them get started with the card (and related services). You will find these materials in the "Documents to download" section.
You can easily order BENZINA Tankarta by Edenred online in your user account on the Edenred portal. To obtain BENZINA Tankarta from Edenred, you must already have any Edenred card active in your account.
BENZINA Tankarta by Edenred will arrive within 10 working days after ordering by post to the contact address you have filled in. You will receive two separate letters, each on a different day. One will contain your card and the other an envelope with its PIN. You will be informed about the progress by e-mail.
You can top up the credit at Tankarta in cash or using a bank card at any BENZINA petrol station or by bank transfer using the payment details that you can find in your account on the Tankarta customer portal.
It saves both time and money. You will get discount at all BENZINA filling stations all over the Czech Republic therefore you don’t have to go to more distant filling stations which have better prices.
The production and delivery of the card costs CZK 45 (CZK 90 for two cards). This amount will be automatically deducted from your first top-up.
Except for this one-time production and delivery fee, there are no additional service fees associated with the card.
Two BENZINA Tankarta by Edenred can be purchased within one account. Add the second card for another family member in the first step of the order, it is no longer possible to order it later.
BENZINA Tankarta is a standard payment card with a magnetic stripe. To authorize each transaction, the card must be read by a payment terminal and you must enter a correct PIN.
Yes. After registering on the customer portal, you can also choose the type of assortment that can be paid by card (in the CARDS - Assortment change section). Just check the boxes of the services offered.
Yes, every payment by BENZINA Tankarta by Edenred must be authorized by entering the correct PIN code. In case of loss or theft of the card, it is possible to block it and request the issuance of a new card (charged according to the current price list), to which it is possible to transfer the remaining balance from the lost/stolen card.
As soon as you receive the card and PIN, log in to your account on the Tankarta portal and check whether the card is marked as "active". Then you can recharge it and start using it. Don't forget that the card issuance fee must be paid within 14 days of receiving the card – the amount will be automatically deducted from your first top-up.
The card is valid for 3 years from its issuance - until the last day of the month, which is stated on it as the validity of the card. Before this time expires, BENZINA will automatically send you a new card with a renewed validity. Card replacement is free, and its PIN code does not change.
In case of loss or theft, you can block the card via the Tankarta customer portal or on phone number 800 102 800. If called outside of the working hours, use phone number 844 323 966.
If we do not record any transaction on your Edenred Card, Ticket Restaurant Card or Benefits Card after 3 months, you will lose the advantages of the refuelling card (the Contract for BENZINA Tankarta BENEFIT will be terminated).
Customer account on the Tankarta portal will be automatically created for you after the order is completed. You will receive login details to the e-mail address provided in the order. The first time you log in, you must change the assigned one-time password. If you are unable to log in, click on the "Forgot Password" link.
In the customer account, you can view the statement of transactions, block and unblock the card or modify some of its functions - for example, set your own limits within the generally valid ones or set the payments for other products. Changes to the settings are reflected immediately after they are processed.
You will also find there the currently valid announced prices of all fuels and business conditions.
“BENZINA totem price“ is the price of fuel which you can see at the BENZINA filling station on the price totem or tank stand, and you will pay it with Tankarta at the time of fuel collection.
"BENZINA announced price" is the price of fuel from which the discount with Tankarta from Edenred is deducted. It is usually set on Monday and is usually valid from the following Tuesday to Monday of the following week. Exceptionally, BENZINA may set the "announced price" on any day, in such case it is valid from the day following its announcement. You can find the announced price after logging in to your account on the Tankarta customer portal.
The discount applies to the following products: Efecta 95 (Natural 95/unleaded), Efecta Diesel (diesel), Verva 100 (premium unleaded), Verva Diesel (premium diesel) and AdBlue.
The "BENZINA announced price" is determined separately for each type of fuel (except for LPG and CNG) sold at filling stations in the BENZINA network.
The current announced prices of fuels as well as the discount can be found in your account on the Edenred portal.
For fuels whose price is determined by the "BENZINA announced price" and which are purchased in the BENZINA network, the final price is determined by deducting your discount rate from the "BENZINA announced price" valid for the product on the day of purchase. The amount of the discount is the same for all products and is determined as a fixed amount per litre (CZK/l including VAT).
If the "totem price" of fuel is lower than the "announced price" after deducting the discount, you will be charged the totem price (i.e. you will always pay the price that is lower at the moment). The final price of fuels that are not determined by the "announced price" corresponds to the totem price of the specific filling station on the day the purchase was made.
During the calendar month (billing period) you buy fuel at stand prices. At the end of the billing period, the payments will be settled and the difference between the "BENZINA totem price" at the time of the transaction and the "BENZINA announced price" valid at the time of the transaction reduced by your discount will be credited to your Tankarta (your customer account).
Example:
On 1 February 2021, you will refuel 20 litres of Efecta Diesel at the BENZINA filling station. The totem price, which you will see directly at the filling station, is CZK 29.90 per litre.
You will pay 20 * 29.90 = 598 CZK with Tankarta.
On this day, the announced price was CZK 30.10 per litre. Your discount is CZK 1.50 per litre. Your discounted price with Tankarta is therefore 30.10-1.50 = 28.60 CZK per litre. When buying 20 litres, it is 20 * 28.60 = 572 CZK.
Because you paid more at the gas station on 1 February 2021, at the beginning of March you will receive a cashback in the amount of the difference to your Tankarta.
Cashback amount: 598-572 = 26 CZK
At the filling station, you can top up any amount from 500 CZK to 50,000 CZK per day in cash or by card. Less than 500 CZK cannot be recharged.
Recharging the card by bank transfer is not limited in any way. Payment details, including the variable symbol, can be found in the customer account on the Tankarta portal, where you can also easily generate a QR code for easy payment.
The current version of the "Price List of Services" and the "General Terms and Conditions" can be found in your Tankarta customer account.
If the balance on your Tankarta is lower than the price for fuel, you can top it up directly at the filling station. Just tell the staff that you want to top up the card first, and then pay with it.
You have the right to withdraw from the contract without notice within 14 days of receiving the card without giving a reason. Later, it is possible to terminate the contract with one month's notice (starting from the first day of the following month). In both cases, the notice must be sent in writing (by letter or e-mail). Within 14 days of withdrawal, it is also necessary to send the issued cards back or hand them over at the headquarters of BENZINA in Prague 4. For more information, see the document "Poučení o právu na odstoupení od smlouvy", which is available in your customer account on the Tankarta portal, and in the general terms and conditions.
If the card is cancelled, it will be blocked first. After 15 days of blocking, the termination of the contract is processed and within the next 15 days you will receive the unused funds to the bank account whose number you entered when ordering the card. If you have changed your account number during this time, report it to BENZINA at the termination of the contract.
Yes. First enable card sharing in your customer account on the Tankarta portal - click on the gear wheel in the upper right corner and select the “Sdílení karet” tab. Check the "Povolit přidávání karet z mobilní aplikace" option and save the settings. Add the card to the application and then confirm it again in your account by approving the addition request in the section Karty – BENZINA aplikace – žádosti o přidání karty. Now you can conveniently and safely pay directly from the car and collect loyalty points using the application - for every CZK 3 spent, you get 1 koník.
At some filling stations on some days, it may happen that the stand price will be lower than the announced price deducted by the discount. In this case, you can still pay with Tankarta and you can be sure that you will always pay the best price. If the stand price is lower, you will pay this price directly at the gas station and the discounted price will not be taken into account when billing.
You always know the price you will pay for fuel in advance. You don't have to worry about the prices at the totems of the filling stations. If the price of fuel on the totem is lower than the discounted price with Tankarta from Edenred, you will be charged the price stated on the totem of the gas station, ie. you always pay the price that is lower at that moment.
The discounted price with Tankarta is created by deducting the Edenred discount from the so-called announced BENZINA price, which you will find after ordering the card in your Tankarta customer account.
At the filling station, you pay the full price of fuel (displayed on the totem) with Tankarta and you get the difference from to the discounted price in the form of cashback at the beginning of the next month.
The card issuance fee must be paid within 14 days of receiving the card. The amount (45 or 90 CZK) will be automatically deducted from your first top-up. Until then, you will see this amount as an outstanding receivable in your account on the Tankarta customer portal. In case of no payment, the card will be blocked after 45 days.
Before ordering the card, you will find discounted prices for the fuels after logging in to a user account on the Edenred portal.
If your new employer does not provide meal or benefit cards from Edenred, you can only use Tankarta as long as you use your Edenred card. If we do not record any transaction on your Edenred Card, Ticket Restaurant Card or Benefits Card after 3 months, the card will be blocked, and the unused funds will be returned to your bank account.
If you receive a new Edenred card from a new employer and register it under your existing Edenred account, you can continue to use your existing Tankarta. There is no need to order a new one.
The transferred funds will be credited to the relevant wallets on your Edenred Card within five business days. The transfer can only be made between cards assigned to the same card account. This means that you must add a new Edenred Card to the same Edenred portal account as the original card from which you want to transfer the funds. Find out more information HERE.