Frequently asked questions | Edenred

Only your employer can charge your card.

You can find the balance in your online account or in the TicketCard by Edenred mobile app. The app also includes the Establishment search engine, which can help you find establishments that accept these cards. You can download the app for free on Google Play and Apple Store.

You will receive the PIN to your card during the activation of your card at edenred.cz, or via telephone at 840 111 320. You can then view your PIN in the My cards section in your online card account.

You will find your PIN when you sign in to your account at www.edenred.com. You just need to have your card with you. You can also comfortably find your PIN code with your mobile phone, as our site is fully responsive.

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Before you pay with your new card, you must activate it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the “My cards” section.

If you lose your card, you will receive another one. From the date of approval and payment, it takes 10 days for the card to be made and sent to your address.

We send the vouchers to the contact address listed in your order. It is not possible to pick them up personally.

It depends on the cashier system of the store. Some systems can divide a purchase into parts, others cannot. You can ask the cashier in advance whether you can pay for your purchase using multiple methods, or split the purchase before exceeding the limit into two parts.

You can view your PIN in your online card account at www.edenred.com - all you need is your card.

The card is intended for afternoon meals near your workplace - i.e. in a restaurant, cafeteria or canteen. Since the average cost of lunches in the Czech Republic is just over 115 CZK now, this limit is entirely sufficient. This limit cannot be changed.

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

You can view your PIN in your online card account at www.edenred.com - all you need your card.

The limit settings are fixed and they cannot be changed.

Edenred is liable for the funds on the card from the moment it is blocked. These funds remain on the account for which a new card is issued. Edenred is not liable for funds and transactions executed on the account before the card is blocked. The funds on the card cannot be insured.

You can change your PIN code in an ATM. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

Both cards are a benefit from your employer, so only your employer can charge them.

You can give a tip just like with a regular credit card. It depends on the specific payment terminal.

The validity of credit on a personalized card is 2 years from the date on which it was charged. For anonymous cards, the validity is 12 months from the date on which they were charged.

Payments limits are same as with Edenred Benefits Card and Ticket Restaurant. For Ticket Restaurant is the limit 500 CZK/day. For Edenred Benefit is limit 20 000 CZK/year in category Holiday.

You can change your PIN code in ATMs that enable PIN code change for credit cards. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.

If your bank uses Google Pay you'll know it, because when you download Google Pay to your device you'll see your credit card. Google Pay always uses the card that is first (on top) for payments. To change the order, simply drag the card to the desired position. If the bank uses a different technology, you need to choose the application in your phone settings to specify which one will be used for the payment.

The validity period is the same as for paper vouchers. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds on your account are automatically withdrawn.

Edenred payments can be done with iPhone and Apple Watch. Apple Pay is available on following devices: iPhone Xs & Xs Plus, Xr, iPhone X, iPhone 8 & 8 Plus, iPhone 7 & 7 Plus, iPhone 6s & 6s Plus, iPhone 6 & 6 Plus, iPhone SE, iPad Pro, iPad Air 2, iPad mini 3 & iPad mini 4, Apple Watch, MacBook Pro with Touch ID.

A green "check" means the transaction was successful. Additionally, if you have the TicketCard by Edenred application, you will instantly receive a push notification on your phone stating when and where you just paid. You can also view the last 10 transactions with your mobile card in Google Pay.

You can use the card to pay for lunches in restaurants, canteens or other catering facilities. You can find parter establishments in the search engine or the TicketCard by Edenred mobile app. All places where you can pay with a paper meal voucher or a Ticket Restaurant® meal card are marked with our sticker.

If there is not enough credit on the card to make a payment, it depends on the particular establishment or salesperson how they will deal with the situation after coming to an agreement with the customer. There are two options: You can either pay the full amount in cash, or you can pay part by card (using the rest of the balance and paying the rest in cash).

If you lose your card, you must first block it to avoid abuse - you can do this after signing in to your account at www.edenred.com and reporting this to your employer, who will order a new card for you. We'll automatically transfer all your funds from your old card, and you can even keep your PIN code. The card will be delivered to the address listed by your employer in the order approximately within ten days.

Yes, Wallet application can have 8 different cards. Additionally, Edenred Benefits Card or Ticket Restaurant can be added to four different devices e.g. two iPhones and two Apple Watches if card owner has that many devices.

The card is valid for 3 years, and its expiry date is shown on the front of the card. The credit on the card is valid for 2 years from its charging.

The funds on the card belong to the employee as if they were paper vouchers. As the employer, please let us know about the employee's departure (name, surname, card number). Once the application has been sent, the card remains valid, but you will not be required to pay for it. However, the card can no longer be charged. The credit shall expire on its original expiration date, or on the expiration date of the card itself. Once the card expires, it is no longer possible to issue a new card or to use the funds on the account.

You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.

Yes, you can have several payment cards in Apple Pay. You have the opportunity to define one card by default. You can also choose another card before transaction, if you have multiple cards registered to Apple Pay.

The EdenredBenefits card is a modern electronic form of leisure time benefits. The card is issued in your name and secured with a PIN code. You can use the card to pay for a wide range of leisure activities through standard Mastercard payment terminals in selected establishments that are part of our partner network. You can find these places using the Establishment search engine. You can also pay with the card online in selected partner eshops.

The network is the same as for the Edenred Benefits Card and Ticket Restaurant. You can use Apple Pay at all the locations belonging to Edenred merchant network, which are equipped with a contactless terminal reader (NFC).

Payment errors may occur due to the business's replacement of their payment terminal, incorrect use of the card or mechanical damage. We recommend downloading the TicketCard by Edenred app and turning on automatic notifications. If your payment is declined, you will receive an automatic message with the reason for the rejection of the transaction. If you're having trouble, contact our customer department.

The Ticket Restaurant card is valid for 3 years. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds in your account are automatically withdrawn. The card can be repeatedly charged.

You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine. Select EdenredBenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for free for Android and iOS systems. This enables you to have the restaurant search engine with geolocation with you at all times.

You can find a list of partner establishments that accept the Ticket Restaurant Card in the Establishment search engine in your portal. Select Ticket Restaurant Card in the payment options and click the "Edit results" button. You can also customize your search by entering an address or keyword.

Another option is the TicketCard by Edenred mobile app, which you can download for Android, iOS and Windows Phone for free. This enables you to have the restaurant search engine with geolocation with you at all times.

Before you pay with your new Ticket Restaurant meal card, you must activate and charge it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the My cards section. You can charge the credit on your card in your portal in the Charge card section.

Apple Pay is available free of charge and without subscription for all the users of the Ticket Restaurant Card or Edenred Benefits Card.. To use it, you need to be equipped with a compatible device and to have registered your card on the “Wallet” app of your iPhone, in the settings of your iPad or on the “Watch” app of your Apple Watch (see compatible devices in the previous question).

You can add and use Edenred Benefits Card and Ticket Restaurant Card with Apple Pay.

Apple Pay allows you to use your iPhone, your Apple Watch or your iPad as a payment instrument to pay your lunch or free-time activies according the same rules as your Ticket Restaurant Card or Edenred Benefits Card.

Once your card is registered on the Wallet app of your iPhone, have your Apple Watch ready and unlock it. Then open the “Watch” app on your Apple Watch and select “Wallet and Apple Pay”.

Click on display “Add” next to the Edenred Benefits Card or Ticket Restaurant. Enter the cryptogram (3 number safety code) shown on the back of the card and click on “Next”. Read and validate the Terms and Conditions.

After this step, you have the choice to receive an email at the address of your MujEdenred at edenred.cz account including a verification code to enter or to call our customer care.

To pay with Apple Pay, we recommend to use the Touch ID or Face ID feature that guarantees a high level of security. In case this feature does not work, you can enter your PIN/locking code on your iPhone.

With Apple Pay, your mobile is an additional instrument that allows you to use your lunch and free-time benefits. The legislation is still the same regardless for paying with Ticket Restaurant Card or Edenred Benefits Card registered to Apple Pay or for paying with a plastic card.

The transactions done with Apple Pay are available on Wallet transaction section, your mobile aplication Ticket Card by Edenred or in your personal account MujEdenred od edenred.cz, in the same way as the transactions you have done with your Edenred Benefits Card or Ticket Restaurant Card.

Go to www.icloud.com to use the “Find my iPhone” feature that allows you to delete all your card registered on Apple Pay. From then, your iPhone, iPad, Apple Watch or MacBook Pro will not be able to be used as a payment instrument.

• Device: for any issue related to your Apple device, the Wallet or iCloud, please contact Apple.
• Card: for any issue related to the registration of your Edenred Benefits Card and Ticket Restaurant or the Apple Pay transactions, please contact our customer care Monday to Friday 8:00am – 5.00pm at +420 840 111 317 for Ticket Restaurant Card and +420 840 111 320 for Edenred Benefits Card.

Open the “Wallet” app, click “Add a card” then choose “Next” and enter manually the 16 numbers of your card, your name, the expiry date (month/year) of the card and the cryptogram (3 number safety code) shown on the back of the card. Read and validate the Terms & Conditions. After this step, you have the choice to receive a verification code by email to the address provided at edenred.cz service or by calling to customer service.