Czech Republic

How do I find the balance on my Ticket Restaurant® card?

You can find the balance in your online account or in the TicketCard by Edenred mobile app. The app also includes the Establishment search engine, which can help you find establishments that accept these cards. You can download the app for free on Google Play and Apple Store.

Where can I pay?

Everywhere where you can pay with the Edenred card - in the TicketCard by Edenred mobile application, you'll find a simple search engine of places for your card.

How long are Ticket Restaurant cards valid for?

The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Where will I find the PIN to my Edenred Benefits card?

You will receive the PIN to your card during the activation of your card at edenred.cz, or via telephone at 840 111 320. You can then view your PIN in the My cards section in your online card account.

Can I use my own funds to charge my card?

Only your employer can charge your card.

Can I increase the balance on my Edenred card by sending funds from my private bank account?

Unfortunately, this is not possible. Only Edenred can charge your card.

When will the funds for the past month be credited to my Edenred Benefits card?

We charge the funds within 48 hours after your employer pays the invoice.

Where can I find my PIN?

You will find your PIN when you sign in to your account at www.edenred.com. You just need to have your card with you. You can also comfortably find your PIN code with your mobile phone, as our site is fully responsive.

Can I use the Edenred Benefits / Ticket Restaurant right away as soon as I receive it?

Before you pay with your new card, you must activate it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the “My cards” section.

What if I lose my card, when will you issue a new one? How long does it take to issue a new card?

If you lose your card, you will receive another one. From the date of approval and payment, it takes 10 days for the card to be made and sent to your address.

Expiry of Ticket Restuarant card

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Can I pay more than 500 CZK with my Ticket Restaurant card?

The card is intended for afternoon meals near your workplace - i.e. in a restaurant, cafeteria or canteen. Since the average cost of lunches in the Czech Republic is just over 115 CZK now, this limit is entirely sufficient. This limit cannot be changed.

When I exchange credit for paper meal vouchers, can I pick the vouchers up personally?

We send the vouchers to the contact address listed in your order. It is not possible to pick them up personally.

I lost/I don't know the code necessary to order meal vouchers.

Our colleagues on our customer line will help you get your code, or you can sign in to your account at www.edenred.cz.

Expiry of Edenred Benefits card

We will notify employers of the upcoming expiration of cards via email with a list of all the cards that need to be renewed, along with information on how to proceed. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

Can I only pay for part of my purchase with my meal card?

It depends on the cashier system of the store. Some systems can divide a purchase into parts, others cannot. You can ask the cashier in advance whether you can pay for your purchase using multiple methods, or split the purchase before exceeding the limit into two parts.

When will the funds for the past month be credited to my Ticket Restaurant card?

We charge the funds within 48 hours after your employer pays the invoice.

Where will I find the PIN to my Edenred Benefits card?

You can view your PIN in your online card account at www.edenred.com - all you need is your card.

Can I use my Edenred Profi card as soon as I receive it?

Before you pay with your new card, you must activate it. We can either activate the card immediately at the store, or you can activate it in your online card account. If you don't have an account yet, you must first sign up by clicking "Sign in". You can then activate the card through "Activate card".

Where can I find the PIN code to my Ticket Restaurant Card?

You can view your PIN in your online card account at www.edenred.com - all you need your card.

Can I increase the daily limit on a Ticket Restaurant card?

The limit settings are fixed and they cannot be changed.

Where can I pay with the card?

You can pay with the card at regular bank terminals or via SMS, or you can withdraw cash from ATMs throughout the Czech Republic.

Can I pay with the meal card in Kaufland and Lidl?

We tried to establish cooperation with them, but Kaufland and Lidl are not interested in cooperating with us.

How do I change my PIN code to a Ticket Restaurant or EdenredBenefits card?

You can change your PIN code in an ATM. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

Is the credit on the card insured? If not, is it possible to insure it?

Edenred is liable for the funds on the card from the moment it is blocked. These funds remain on the account for which a new card is issued. Edenred is not liable for funds and transactions executed on the account before the card is blocked. The funds on the card cannot be insured.

Where can I pay with the Edenred Profi card?

You can find a list of partner establishments in the Establishment search engine.

How can I change the PIN code to my Edenred Profi Card?

You can change your PIN code in an ATM. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

How long is credit on the Edenred Benefits card valid for?

The validity of credit on a personalized card is 2 years from the date on which it was charged. For anonymous cards, the validity is 12 months from the date on which they were charged.

How can I give a tip with the card?

You can give a tip just like with a regular credit card. It depends on the specific payment terminal.

How safe is it to use the card?

The card meets the requirements for complete security of transactions. Standard Mastercard® payment terminals are used for payments. If you lose your card, block it. We will issue a new card and you won't lose your money.

Can I order the Edenred Benefits card for only some of my employees?

Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.

Can I increase the daily limit on a Ticket Restaurant card?

The limit settings are fixed and they cannot be changed.

Where can I use your products? Where do they accept your vouchers?

You can find a list of our partners in the Establishment search engine. Here you can choose the product you have and the city you want to apply it in.

For how long are the Ticket Restaurant meal card and the credit on the card valid?

The Ticket Restaurant card is valid for 3 years. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds in your account are automatically withdrawn. The card can be repeatedly charged.

Where can I change the PIN to my Edenred Benefits card?

You can change your PIN code in ATMs that enable PIN code change for credit cards. You will be charged a fee for the PIN change. For more information, please refer to the terms of use that you have received with the card in the letter.

How do I pay with my phone?

Do you know how to tap your phone on a payment terminal? Then you know how to pay with a Google Pay mobile card. The device must be active (no black screen); from time to time, your phone will ask you to unlock the screen. And the best part - you don't pay any extra! Google Pay is completely free of charge.

How can I charge my Edenred Benefits card?

You can only charge your card in your cafeteria. On the home page, click " Charge my card" next to the picture with the Edenred Benefits card and finish the order.

Where can I convert credit from the EdenredBenefits card to paper vouchers on your website?

You can exchange credit on your card for paper vouchers here, but only until January 1, 2019, after which this service will be cancelled.

Where can I pay with a Ticket Restaurant® meal voucher or card?

You can find the current list of establishments in our search engine or through the TicketCard by Edenred mobile app, which you can download for free on Google Play and Apple Store. Partner establishments are marked with a sticker with the Ticket Restaurant® logo.

I can only buy certain types of goods in online pharmacies. Why?

Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.

For how long is the credit on the Ticket Restaurant card valid?

The validity period is the same as for paper vouchers. Credit charged from January 1 till September 30 is always valid till the end of the same year . Credit charged from October 1 till December 31 is valid till the end of the following year. During card transactions, the oldest funds on your account are automatically withdrawn.

How long is the Edenred Benefits card valid for?

The card is valid for 3 years from its date of issue. The expiration date can be found on the front of the card – like on credit cards. Your employee must request a new card for you. We automatically transfer funds from your expired card to your new card, and you will also be able to keep your PIN.

I'm interested in a card. What do I need to do to get one?

You can order a card at one of our stores or online. Once it's ready to be picked up, the store will contact you and arrange its pickup. Bring your identity card with you and an excerpt from the commercial or trade register. You will then need to activate your card. To do so, you will need the card and letter you received from us with the card.

How can I know the payment was successful?

A green "check" means the transaction was successful. Additionally, if you have the TicketCard by Edenred application, you will instantly receive a push notification on your phone stating when and where you just paid. You can also view the last 10 transactions with your mobile card in Google Pay.

What if I lose my Ticket Restaurant/Edenred Benefits card or it is stolen?

If you lose your card, you must first block it to avoid abuse - you can do this after signing in to your account at www.edenred.com and reporting this to your employer, who will order a new card for you. We'll automatically transfer all your funds from your old card, and you can even keep your PIN code. The card will be delivered to the address listed by your employer in the order approximately within ten days.

I can only buy certain types of goods in online pharmacies. Why?

Buying with benefits in online pharmacies is governed by the Income Tax Act, which stipulates what goods you can buy here. You can purchase goods related to health, medication, hygiene and similar goods and medical devices with a medical prescription.

Where can I have lunch with my meal card? Where can I find a list of restaurants?

You can use the card to pay for lunches in restaurants, canteens or other catering facilities. You can find parter establishments in the search engine or the TicketCard by Edenred mobile app. All places where you can pay with a paper meal voucher or a Ticket Restaurant® meal card are marked with our sticker.

What should I do if I do not have a sufficient balance on my card to make a payment?

If there is not enough credit on the card to make a payment, it depends on the particular establishment or salesperson how they will deal with the situation after coming to an agreement with the customer. There are two options: You can either pay the full amount in cash, or you can pay part by card (using the rest of the balance and paying the rest in cash).

For how long is the Edenred Benefits card and credit on the card valid?

The card is valid for 3 years, and its expiry date is shown on the front of the card. The credit on the card is valid for 2 years from its charging.

What if I lose my Edenred Profi card or it is stolen?

If you lose your card, you need to block it first in your online account to prevent its abuse. We'll automatically transfer all your funds from your old card to the new card. The card will be delivered to the address provided by you approximately within ten days.

I'm interested in an Edenred Profi card. What do I need to do to get one?

You can order a card at one of our branches or online. Once it's ready to be picked up, the store will contact you and arrange its pickup. Bring your identity card with you and an excerpt from the commercial or trade register. You will then need to activate your card. To do so, you will need the card and letter you received from us with the card.

Can I order the Ticket Restaurant card for only some of my employees?

Yes, that is possible. One company can buy both the Ticket Restaurant® Card and paper meal vouchers from us. It's up to you.

What happens to credit on a card if an employee leaves the company? Is it possible to access it? Can the balance on the card be exchanged for cash or transferred to an employee's account, or can an employee exchange it for paper meal vouchers?

The funds on the card belong to the employee as if they were paper vouchers. As the employer, please let us know about the employee's departure (name, surname, card number). Once the application has been sent, the card remains valid, but you will not be required to pay for it. However, the card can no longer be charged. The credit shall expire on its original expiration date, or on the expiration date of the card itself. Once the card expires, it is no longer possible to issue a new card or to use the funds on the account. The credit can be exchanged for paper vouchers exclusively at www.poukazkyzakartu.cz, according to its terms. This service will only be available until January 1, 2019.

What do I need to pay with my mobile phone?

A mobile phone with Android Lollipop 5.0 and higher with NFC support, an activated Edenred card, the Google Pay app, and Internet connection to insert the card into your phone. Internet connection is not necessary for the payment itself.

What if I lose my mobile phone?

In upleasant cases like this, you need to block mobile payments as quickly as possible - you can do this with FIND MY DEVICE, which lets you remotely erase data or block your phone. If you remove your mobile card from your phone for this reason or any other reason, your plastic card will remain functional. If you block your plastic card, your mobile card will also be blocked.

And what about a PIN code?

You don't need one - for payments over 500 CZK, you confirm the payment by unlocking of your phone.

I would like to order vouchers online. How do I sign up to the online portal (MyEdenred)?

You can sign up via our website in the "Sign in" section, where you can create a new account. After filling out the registration form, we will send an activation link to your email address, and after clicking it you can sign in and order. If your password doesn't work, please continue by renewing your password and we will send you a link to reset your password.

Can I use my meal card as soon as I receive it?

Before you pay with your new Ticket Restaurant meal card, you must activate and charge it. You activate the card in your online card account. If you don't have an account yet, you must sign up. Activate your card in the My cards section. You can charge the credit on your card in your portal in the Charge card section.

Can I also pay with my Edenred Benefits card in eshops?

In some partner eshops you can pay with your Edenred Benefits card. These eshops include lékárna.cz, drmax.cz and invia.cz. However, the eshops listed in the cafeteria may not be partners for online payment with the EdenredBenefits card, so please pay attention to the list of partners for online card payments at benefits.edenred.cz. You will find the list at the bottom.

Where can I pay with the Ticket Restaurant meal ticket?

You can find a list of partner establishments that accept the Ticket Restaurant Card in the Establishment search engine in your portal. Select Ticket Restaurant Card in the payment options and click the "Edit results" button. You can also customize your search by entering an address or keyword.

Another option is the TicketCard by Edenred mobile app, which you can download for Android, iOS and Windows Phone for free. This enables you to have the restaurant search engine with geolocation with you at all times.

Is it safe?

It may surprise you, but it's safer than contactless payments with a credit card. The number of your actual plastic card is not listed anywhere. If you lose your phone or it is stolen, you can simply block it remotely or delete the data. This does not affect the function of your plastic Edenred card, which remains functional so you do not have to request a new card.

What is the Edenred Benefits card?

The EdenredBenefits card is a modern electronic form of leisure time benefits. The card is issued in your name and secured with a PIN code. You can use the card to pay for a wide range of leisure activities through standard Mastercard payment terminals in selected establishments that are part of our partner network. You can find these places using the Establishment search engine. You can also pay with the card online in selected partner eshops.

Where can I pay with the Edenred Benefits card?

You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine in your cafeteria. Select EdenredBenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for Android and iOS systems for free. This enables you to have the establishment search engine with geolocation with you at all times.

What if my Ticket Restaurant or Edenred Benefits card doesn't work and I can't pay?

Payment errors may occur due to the business's replacement of their payment terminal, incorrect use of the card or mechanical damage. We recommend downloading the TicketCard by Edenred app and turning on automatic notifications. If your payment is declined, you will receive an automatic message with the reason for the rejection of the transaction. If you're having trouble, contact our customer department.

Where can I pay with the Edenred Benefits card?

You can find a list of partner establishments that accept the Edenred Benefits Card in the Establishment search engine. Select EdenredBenefitsCard in the payment options and click "Edit results". You can also customize your search by entering an address or keyword (e.g., fitness, education), or selecting a category. Another option is the TicketCard by Edenred mobile app, which you can download for free for Android and iOS systems. This enables you to have the restaurant search engine with geolocation with you at all times.